IT Service Desk Analyst

Reference Number: 1834 Contract Type: Regular Working Time: Full-Time

Hannover Re - more than 3,500 employees at locations all over the world. Our strength? Connecting Power: We rely on each other. As a reinsurer, we protect customers in the event of a claim. This requires customised, innovative solutions. Solutions that worked yesterday may be outdated tomorrow. We challenge ourselves and continuously optimise our services, advice and products. All this makes us one of the leading and most profitable reinsurance groups in the world and a reliable employer.

Lets connect: If you want to experience how things are done in the IT Global Service Desk EMEA team at our headquarters in Hanover / Germany, join us on a permanent basis, commencing at the earliest possible date as an IT Service Desk Analyst. You can look forward to

• Receiving, classifying and documenting incidents, service requests, requests for information and complaints via various media (telephone, email, ticket system and chat)
• Control, monitoring and processing of incidents as the responsible owner, including the necessary escalation and forwarding of incidents to the responsible service provider and monitoring of fault clearance
• Completion of 1st level tasks within a defined framework
• Proactive and reactive performance monitoring and incident handling, as well as daily review of system status according to checklist
• Creation and maintenance of information in the global knowledge base
• Processing service requests and carrying out the associated necessary clarifications in the event of an error
• Documenting service requests and communicating with users as part of the request fulfilment process
• Management of external service providers

You come equipped with

• Completed vocational training in the IT sector or in the service sector, e.g. hotel industry and at least one year of professional experience in a service-orientated IT area with international customer contact
• Very good knowledge of the MS Office products currently in use
• Good knowledge of client operating systems and good hardware knowledge
• Basic knowledge of network and IT processes
• German and English at a business fluent level
• Strong service orientation and a very good communication style

Dont meet all the requirements? No problem, we look forward to receiving your application!
We offer you

• Flexibility: A hybrid work model with flexible working hours and 30 days of annual leave
• Work Abroad: Up to 20 days a year within the EU Member States, Iceland, Liechtenstein, Norway and Switzerland
• Financial Benefits: Company pension scheme, employee shares at favourable conditions, vacation and Christmas allowances as well as financial participation in the companys success
• Worry-free Relocation: Wrap-around (financial) support for your accommodation search and relocation to Hannover
• Lifelong Learning: Innovative programme of further training, including e-learning, specialist seminars, soft skills training, language courses, opportunities for work shadowing in other departments
• Healthy Work Environment: Cooperation with the fitness studio Daily Fitness (also for family members), ergonomic workstations, outstanding canteen with rich selection of regional dishes ranging from vegan to hearty made with organic ingredients
• Corporate Benefits: Discounts on products and services from well-known vendors (including travel, fashion and technology)
• Individual Family Support: Company daycare facility and free, anonymous external counselling on personal, professional and psychological matters
• Mobility: Ease of mobility with a free pass on local public transport (Deutschlandticket) and bicycle leasing (JobRad), free parking and electric charging stations for cars and bikes
• Connecting Power: Together we enjoy parties, team events and internal networking activities

We are #somewhatdifferent – people with their own stories, experiences, and career paths. Everyone is welcome! Apply with just one click on the „Apply now“-button and become part of our diverse team!
More on our work environment, your entry opportunities and development prospects can be found at www.hannover-re.com/en/career.
Engel Schiemann | Hannover Re | personnel@hannover-re.com