Customer Service Specialist

Customer Service Specialist

Location: SH, CN Function/Branch: Operations Type of contract: Permanent Employee Our Company Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024. If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world! Your Role
We are looking for a Customer Service Specialist with a positive and proactive mindset. In this role, you will play a crucial part in the premium customer journey, executing ‘order to cash’ processes in an accurate and timely manner and supporting the customer and sales teams in ensuring a seamless and well-communicated process flow. The role offers variety, empowering you to take ownership of the customer and the processes from order to cash, including delivery management. We support a diverse range of customers and as a Customer Service Specialist, you will work with your assigned customer segments and territories, allowing you to form close relationships with your customers, sales team and Service Centers.
Your Impact

• Guarantee precise and timely order processing from quote confirmation to billing
• Guarantee a Premium Customer Experience, managing customer touchpoints
• Ensure frictionless delivery planning and management through the logistics portal: delivery date management, D&I job assignment & activity closing
• Optimize free stock and manage Purchase Orders to HQ, when required, ensuring the correct management of stock movements
• Ensure accurate management of the order portfolio (backlog), avoiding expired backlog and proactively liaising with Sales to predict backlog slippage
• Constantly update the IT systems with all relevant information collected during customer service activities
• Ensure the proper management of Technogym Care Activities, providing adequate feedback to customers inquiries
• Manage a post-delivery survey to assess customers satisfaction, proactively solving any issues with the customer

About You Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You should have high attention to detail and accuracy, with strong time and workload management skills. You have excellent telephone and written communications skills, have a true passion for delivering a premium customer experience and are system savvy (SAP, Outlook). What you should bring:

• 3-5 years’ relevant experience in Customer Service
• Fluency in English
• Experience in Customer Caring and customer oriented
• Knowledge of SAP – advanced SD module use
• Service business expertise
• Experience in Project Management
• Financial Skills and Cost Management
• Negotiation and solid communication skills
• Advance Analytical Skills
• Advanced MS Office package use, especially advanced Excel use

Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief. Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true