Sachbearbeiter*in Journals, Customer Service (M/W/D)

De Gruyter Brill is a global leader in humanities publishing and beyond. Headquartered in Berlin (Germany) and the second largest office in Leiden (The Netherlands), De Gruyter Brill publishes over 3,500 books and 800 journals per year. A merger of the publishing houses De Gruyter and Brill, the heritage of De Gruyter Brill goes back to 1683 and 1749, respectively. Since then, De Gruyter Brill has been committed to publishing excellent scholarly works as a trusted partner of academics across disciplines.

For more information, visit degruyterbrill.com.

To strengthen and expand our Customer Service at the Kusterdingen/Tübingen site, we are looking for a full-time Administrator Journals, Customer Service (m/f/d) with immediate effect. The position is limited to 2 years as part of a parental leave replacement.

• You will help our national and international trading partners, customers and logistics partners with their inquiries and problems by providing excellent customer service.

• You are well versed in all processes relating to order acceptance, returns, complaints, inquiries, etc.

• You look after our existing customers and process open tickets according to priority.

• Compliance with our service and quality standards is important to you.

• You document process changes in the knowledge database.

• You report to the Journals Group Management.

  
  

• You have a commercial or bookselling qualification or have sales knowledge as a career changer.

• You are good with people, open, communicative and empathetic and can therefore quickly build and maintain trusting relationships with our customers.

• You have good knowledge of Microsoft Office.

• You enjoy working both independently and as part of a team.

• You have good comprehension skills and can quickly offer suitable solutions.

• You have a good command of written and spoken German and English.

  
  

• An exciting professional challenge for one of the innovation drivers of the publishing industry

• Family-friendly working time models, flexitime and a flexible home office arrangement for a good work-life balance

• A generous vacation entitlement and special leave days

• Extensive benefits and allowances for a healthy, balanced life

• Development budget and opportunities for training and personal development

• Passionate colleagues in diverse, international teams; joint team events and company parties

At De Gruyter, we believe in diversity and are committed to equal employment opportunities for everyone. It is our shared goal to create a workplace culture centered around inclusion and belonging.