Head (f/m/d) of Collaboration Services

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Ensure customer delight by fulfilling standard and non-standard requests in a cost efficient, highly resilient, and high-quality manner....

Hamster Kombat
Preferred Location: ERL S SP 9 Organisation: SE DC IN COLVS A Snapshot of Your Day
The position holder sets standards and frameworks for Collaboration Services, defines the future Messaging, Unified Communications and Collaboration platforms and their strategy, overall, develops people and the overall maturity of the collaboration service portfolio in Siemens Energy. You are accountable for the complete Office 365 Platform delivery. You deliver best-in-class services & customer experience by co-managing stable, secure and resilient operations and by continuously improving the service portfolio. Services within the responsibility of the area are: unified communications, messaging and other collaboration tools. How You’ll Make an Impact

  • Responsible for formulating and delivering the Collaboration Services and Office 365 strategy, operating model design and execution globally.

  • Ensure customer delight by fulfilling standard and non-standard requests in a cost efficient, highly resilient, and high-quality manner. Drive value for the customer through best-in-class technologies.

  • Guarantee a stable 7/24 global Digital infrastructure operation.

  • Ensure committed leadership with clear priorities and advanced people management skills. Build empowered, skilled, committed high performance organization across different cultures, time-zones and in different set ups (matrix, dotted/solid-lines, agile, different sourcing models). Sponsor and drive programs to make employees ready for the future.

  • Own and ensure compliance relating to Outsourcing. Ensure compliance of suppliers to all applicable laws, customer, and regulatory needs.

  • Financial accountability for all services. Manage overall cost and achieve regulatory productivity.

  • Further develop the organizational setup of the organization. Identification of necessary additional actions of change management in close collaboration with agile company.
What You Bring

  • Bachelor’s degree in computer science, Information Systems or closely related subject

  • 7 or more years’ experience in Unified Comms, Messaging, and Collaboration services

  • Solid experience in designing, implementing, and Office 365 and similar technologies.

  • Knowledge of best practices and principles for unified comms and messaging

  • You have high affinity to modern Digital infrastructure and knowledge of the essential, current technological trends in Digital Core.

  • Excellent interpersonal skills, communication, and presentation skills. Ability to communicate complex technical concepts to different audiences, from developers to executives.

  • Proven service management skills according to ITIL practices.

  • Technical certification

  • Proven project management and delivery experience across multiple countries, locations

  • Language skills, English is required.
About the Team
You will be part of an international, distributed, and dynamic team that delivers high-quality Digital Infrastructure services for Siemens Energy. You will work with a mix of internal and external delivery partners, using ITIL processes and state-of-the-art tools. You will have the opportunity to design, implement, and maintain the infrastructure service delivery processes that enables our customers to optimize their energy consumption and production. You will also collaborate with other engineers, product owners, and stakeholders to ensure that our infrastructure meets the highest standards of quality and reliability. Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences. Rewards
  • Career growth and development opportunities
  • Supportive work culture
  • Company paid Health and wellness benefits.
  • Paid Time Off and paid holidays
  • 401K savings plan with company match
  • Family building benefits
  • Parental leave


Information :

  • Company : Siemens Energy
  • Position : Head (f/m/d) of Collaboration Services
  • Location : 91058 Erlangen
  • Country : DE

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Post Date : 11-06-2024